At Strength Maket, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, our return policy allows you to return eligible items within a specified period for a refund or exchange.
Return Eligibility
- Time Frame: You may return items within 30 days of the original purchase date.
- Condition: Items must be in their original condition, unused, and in the original packaging. All tags and accessories must be included.
- Non-Returnable Items: Certain items are non-returnable, including:
- Customized or personalized items
- Clearance or sale items
Return Process
- Initiate a Return: To start a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
- Return Authorization: You will receive a return authorization and instructions on how to proceed with the return.
- Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a traceable shipping service to ensure your return is received.
Refunds
- Processing Time: Once we receive your returned item, please allow up to 14 business days for processing your refund.
- Refund Method: Refunds will be issued to the original payment method used at the time of purchase. If you used a promotional code, the value of the discount will be deducted from your refund.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
Contact Us
For any questions regarding our return policy or to initiate a return, please contact us:
- Phone Number: +16159997709
- Email: [email protected]
Thank you for shopping at Strength Maket! We appreciate your business and are here to help.